FAQ
Last updated: September 23, 2026
Answers to the questions we hear most often, about fit, materials, shipping, and how we do business. If you do not see your question here, email us at help@roampaths.com and we will help directly.
Sizing and Fit
Do these shoes run true to size?
Yes. Our sizing follows standard EU and US foot length measurements, shown in centimeters and inches in our Size and Width Guide. We recommend measuring your actual foot length rather than relying on the size printed inside your current shoes, since sizing can vary between brands.
Do you carry wide sizes?
Yes. Every style offers width options from Narrow (B) up to X-Wide (4E), shown on the product page. Choose your usual length along with the width that matches your foot, rather than sizing up a full size to get more room. These width options are everyday fit choices for different foot shapes. They are not a medical claim or treatment.
Will my heel slip since these are slip-on shoes?
Our slip-on styles are built with a secured heel cup designed to hold your heel in place at your true measured size. That structure works best when the shoe is sized to your actual foot length and width rather than sized up past it. Our Size and Width Guide explains why sizing up is usually not the right fix for a snug-feeling shoe or a roomy forefoot.
Materials and Care
Are these shoes genuine leather?
Our product descriptions identify synthetic upper materials, such as PU (synthetic leather) or microfiber; these are not genuine leather. Upper and lining materials vary by style, so check the specific product page. Our Materials and Care page provides general guidance.
How do I clean my shoes?
Wipe the upper with a soft, slightly damp cloth, using a small amount of mild soap for tougher marks. Avoid alcohol-based cleaners or strong solvents, and let shoes air dry away from direct heat. Full care instructions are on our Materials and Care page.
Are these shoes waterproof?
No. The outsole is textured rubber for everyday dry and damp surfaces, but these shoes are not designed as waterproof footwear for standing water or heavy rain.
Shipping and Delivery
How long does delivery take, and what does shipping cost?
Order processing takes 1 to 3 business days after you place an order (orders after 5:00 PM Eastern Time (ET) are treated as the next business day). Then:
- Standard Shipping — typically USPS; transit 5 to 7 business days; $12 USD; free on orders of $99 USD or more
- Express Shipping — typically DHL or FedEx; transit 3 to 5 business days; $29.99 USD
Full details are on our Shipping Policy page. Delivery estimates are business days and can vary with the carrier.
Will I be charged extra taxes or fees on top of my order?
Amounts due at checkout are shown before you pay. If any additional taxes, duties, or carrier fees apply under local rules, they will be described at checkout when we can show them, or explained by the carrier at delivery when assessed separately. Contact us before paying unexpected carrier fees so we can look into your order. See our Shipping Policy.
How do I track my order?
When your order ships, we send tracking details to the email on your order. You can also start from Track Your Order (account login) or email help@roampaths.com with your order number.
Payment and Checkout
What payment methods do you accept?
At this time we accept PayPal and Shopify Payments (card payments where available). The options available when you place an order are always the ones shown at checkout. See our Payment Methods page.
Is checkout secure, and will I be charged hidden fees?
The price shown at checkout (in USD) is the price you authorize. We do not add hidden fees, use countdown timers that do not reflect a real deadline, or add items to your cart without your action. Payments are processed securely by PayPal or Shopify Payments (depending on the method you choose) over an SSL encrypted connection.
Returns and Warranty
What if my shoes do not fit or I change my mind?
You have 30 days from delivery under our refund guarantee to return your shoes, whether they arrived defective or you simply changed your mind. Full details, including who pays return shipping, are on our Refund Policy page. After we receive and check the return, refunds are usually processed within 3 to 5 business days to your original payment method (PayPal or Shopify Payments).
What if something goes wrong with my shoes after a few weeks of wear?
For 90 days from delivery, we cover normal-wear issues like sole separation, upper peeling, and lining damage under our Warranty Policy. Email us with photos and we will review it honestly.
Company and Trust
Who operates this store?
Roam Paths is operated by THUMBGEEK TECNOLOGIA, LDA (NIPC 518630625), based in Cascais, Portugal. We are the seller responsible for this store, your orders, and customer support. See our Legal Notice.
How do I contact customer service?
Email us at help@roampaths.com, or call +351 913 605 767 (Monday–Friday, 9:00–18:00, Europe/Lisbon). A real person reads every message. You can also use our Contact page.
Company information
THUMBGEEK TECNOLOGIA, LDA
NIPC: 518630625
Rua Antao Goncalves, n89, Lj
Cascais, Lisboa 2750-152
Portugal
Email: help@roampaths.com
Phone: +351 913 605 767
Hours: Monday–Friday, 9:00–18:00 (Europe/Lisbon)