Shipping policy

Last updated: September 22, 2026

This Shipping Policy explains how we process and ship Roam Paths orders, what shipping costs, and how long delivery usually takes. Delivery estimates are business days and start after your order has been processed and handed to the carrier. Actual transit times can vary with carrier capacity and delivery conditions.

THUMBGEEK TECNOLOGIA, LDA (NIPC 518630625) is the seller responsible for this store, shipping, and customer support.

Order processing time

After you place an order, we need 1 to 3 business days to inspect, pack, and prepare it for shipment. Shipping transit time begins after the order has been processed and transferred to the carrier—not on the day you check out.

Daily cutoff time

Our daily cutoff for same-day order handling is 5:00 PM Eastern Time (ET) on business days. Orders placed before the cutoff are more likely to enter the same-day processing queue. Orders placed after the cutoff are treated as received on the next business day.

Weekends and public holidays are not business days for processing.

Shipping methods, cost, and transit time

Total estimated delivery time is processing time plus transit time. Shipping prices below are in USD, matching the currency shown at checkout.

Standard Shipping

  • Typical carrier: USPS
  • Transit time: 5 to 7 business days after the order ships
  • Cost: $12 USD
  • Free shipping on orders of $99 USD or more

With Standard Shipping, most orders arrive about 6 to 10 business days from the order date (1–3 business days processing + 5–7 business days transit), depending on when your order clears the cutoff and how quickly the carrier moves the package.

Express Shipping

  • Typical carriers: DHL or FedEx
  • Transit time: 3 to 5 business days after the order ships
  • Cost: $29.99 USD

With Express Shipping, most orders arrive about 4 to 8 business days from the order date (1–3 business days processing + 3–5 business days transit), subject to the same cutoff and carrier conditions.

Tracking

When your order ships, we send tracking details to the email address on your order so you can follow the package with the carrier.

Delivery and address accuracy

Please make sure your shipping name, address, and contact details are complete and correct at checkout. Delays or failed delivery caused by an incomplete or incorrect address may require extra time or extra cost to correct. If a package is returned to us because it could not be delivered, contact help@roampaths.com with your order number so we can help you resolve it.

Duties, taxes, and fees

Amounts due at checkout are shown before you pay. If any additional taxes, duties, or carrier fees apply to your order under local rules, they will be described at checkout when we can show them, or explained by the carrier at delivery when they are assessed separately. Contact us before paying unexpected carrier fees so we can look into your order.

Questions about your shipment

If your order is taking longer than expected, or tracking has stopped updating, email help@roampaths.com with your order number. We will check the status with the carrier and help you next.

Company information

THUMBGEEK TECNOLOGIA, LDA
NIPC: 518630625
Rua Antao Goncalves, n89, Lj
Cascais, Lisboa 2750-152
Portugal
Email: help@roampaths.com
Phone: +351 913 605 767
Hours: Monday–Friday, 9:00–18:00 (Europe/Lisbon)

Responsibility for your purchase

Our responsibility: THUMBGEEK TECNOLOGIA, LDA is your seller and is responsible for order fulfillment, customer service, returns, refunds, and our obligations under applicable law. Payment, platform, and delivery providers support our operations; using their services does not transfer or reduce our responsibilities to you. Contact help@roampaths.com for assistance with your purchase or a privacy request.