Refund policy
Last updated: September 23, 2026
Buying shoes online means you cannot try them on first, and we know that comes with some risk on your end. This policy explains our 30-day refund guarantee: what you need to do if a pair does not work out—whether that is a fit issue, a change of mind, or something wrong with the item itself—how long you have to act, and when you can expect your money back.
THUMBGEEK TECNOLOGIA, LDA (NIPC 518630625) is the seller responsible for this store, returns, and refunds. No other company is presented as the seller or the party responsible for your purchase.
Return window (30-day refund guarantee)
You have 30 days from the date of delivery to start a return under this refund guarantee. Contact us within that window to begin the process.
What can be returned
We accept returns for two situations. If your shoes arrived defective or damaged, we will make it right. If you changed your mind, ordered the wrong size, or the fit is not what you expected, we accept that too. You do not need to justify a return beyond telling us which of these applies.
Condition for a change-of-mind or fit return
Items must be unused and in the condition you received them. Original packaging is preferred but not required as long as the shoes themselves are unworn. We are not able to accept items that were damaged through use or that are missing parts such as insoles or the original accessories included with the pair.
The unused-condition requirement applies to change-of-mind and fit returns. It does not remove applicable rights concerning defective or non-conforming goods.
Who pays for return shipping
Return shipping cost depends on the reason for the return.
We cover return shipping when
- The shoes arrived defective, damaged, or with a manufacturing fault
- You received the wrong item or the wrong size compared to what you ordered
You cover return shipping when
- You ordered the wrong size for your foot and need to send it back
- You changed your mind after the order arrived
- The shoes fit as described but are not what you expected
We know it is not always obvious which category a return falls into, especially with fit issues. If you are unsure, email us at help@roampaths.com with a photo and a short description before you send anything back, and we will tell you plainly which applies rather than leaving you to guess.
Original outbound shipping charges are non-refundable unless the return is due to our error, a defect, a wrong item shipped, or applicable law requires their refund.
Steps to take for a return
- Email help@roampaths.com with your order number and the reason for the return
- Our team will confirm the details and issue a return authorization, the applicable return address, and instructions based on your country and order
- Pack the item securely and send it back using a trackable shipping method
- Once our warehouse receives and checks the return, we process your refund
Please contact us before sending anything back. Returns sent without prior authorization may be delayed while we locate your order.
Return addresses
United States: returns are typically sent to our US returns facility:
444 Alaska Avenue
Suite #CQD080
Torrance, CA 90503
United States
All other countries: returns are typically sent to our company address in Portugal:
THUMBGEEK TECNOLOGIA, LDA
Rua Antão Gonçalves, nº 89, Lj
Cascais, Lisboa 2750-152
Portugal
Please email help@roampaths.com with your order number before sending your return. We will provide return authorization and confirm the applicable return address and instructions for your order. Responsibility for return shipping costs is explained in the “Who pays for return shipping” section above.
Refund timing
Once we receive your return, refunds are usually processed within 3 to 5 business days. The refund goes back to your original payment method. At this time, checkout accepts PayPal and Shopify Payments, so approved refunds are returned through the same provider used for the order. Depending on that provider and your linked bank or card, it may take a few additional days for the credit to appear on your statement.
Need a different size or style
If your first pair was not the right size or style, the simplest path is to return it through the process above and place a new order for what you actually need. This gets the correct pair to you faster than waiting on a direct exchange to process.
Cancelling an order
If you need to cancel, email us within 24 hours of placing your order. As long as it has not shipped yet, we will cancel it and issue a full refund. Once an order has shipped, it can no longer be canceled, but you are welcome to return it once it arrives using the process above.
Warranty vs. returns
If a problem shows up right out of the box within the return window, this Refund Policy is usually the faster path. Manufacturing issues that develop later under normal wear may be covered under our Warranty Policy.
Contact us
If you are not sure whether your situation qualifies, or you just want to talk it through first, email help@roampaths.com before doing anything else. We would rather help you sort it out than have you guess.
Your statutory rights
Our 30-day return guarantee is in addition to mandatory consumer rights. Nothing in this policy limits remedies or refund deadlines required by applicable law, including rights concerning defective or non-conforming goods. Where mandatory law provides different terms, those terms apply.
Company information
THUMBGEEK TECNOLOGIA, LDA
NIPC: 518630625
Rua Antao Goncalves, n89, Lj
Cascais, Lisboa 2750-152
Portugal
Email: help@roampaths.com
Phone: +351 913 605 767
Hours: Monday–Friday, 9:00–18:00 (Europe/Lisbon)
Responsibility for your purchase
Our responsibility: THUMBGEEK TECNOLOGIA, LDA is your seller and is responsible for order fulfillment, customer service, returns, refunds, and our obligations under applicable law. Payment, platform, and delivery providers support our operations; using their services does not transfer or reduce our responsibilities to you. Contact help@roampaths.com for assistance with your purchase or a privacy request.